Terms of Service

WhatsApp on Rails lets you link a WhatsApp number you control to our service and then operate that number from a web console, a REST API, a Python SDK, an MCP endpoint for AI agents, and an automation builder. It connects to WhatsApp through the same multi-device protocol that WhatsApp Web uses. You link your own number by scanning a code from your phone, and the number stays yours throughout.

WhatsApp on Rails is an independent product of Safe AI Global Private Limited. It is not made by, affiliated with, endorsed by or certified by WhatsApp LLC or Meta Platforms, Inc. WhatsApp is a trademark of WhatsApp LLC and is used here only to describe what the product connects to.

You must be at least eighteen years old and able to enter a binding contract. If you use the service on behalf of a company or another organisation, you confirm that you have the authority to bind it, and "you" in these terms means that organisation as well as you personally.

You may only link a WhatsApp number that you own or are expressly authorised by its owner to operate. Linking someone else’s number without that authority is a breach of these terms and we will close the account.

Registration is open and two-factor authentication is required. You are responsible for your password, your authenticator and your recovery codes, and for everything done through your account and through any API key it issues. Tell us at once if you believe an account or a key has been compromised, and revoke the key yourself from the console, which is quicker than waiting for us.

API keys are bound to one linked number and carry only the permissions you grant them. A key can never link or unlink a number, read a pairing code, manage other keys or reach another number. Treat a key as a credential: anyone holding it can do what it permits.

The service is offered on two plans. Free, at no charge, includes 1 linked number, 10 outbound messages per day of which automations may send 5, and no sending into groups larger than 8 people. Pro, at USD 30 per month, removes those caps and includes the AI automation step. The full comparison is on the pricing page and the same table is served by the service itself, so what the console enforces and what the pricing page says are the same numbers.

Daily limits reset at midnight UTC. A call that would exceed a limit is refused with a clear error code rather than queued, so you always know where you stand. We may change plan limits or prices with at least thirty days’ notice by email to the address on the account; a change never takes effect part way through a period you have already paid for.

The AI step uses an OpenRouter API key that you supply. Charges from OpenRouter for model usage are between you and OpenRouter and are not included in any plan.

Pro is a recurring monthly subscription paid by card through our payment partner, which acts as the merchant of record for the transaction and handles the card details. We never see your full card number. The subscription renews automatically at the end of each month until you cancel.

You may cancel at any time from your account. Cancellation takes effect at the end of the current billing period; you keep Pro until then, and the account then returns to Free with your numbers, automations and history intact, subject to the Free limits from that point on.

If a renewal payment fails we will tell you and retry for a short period. If it still fails the account returns to Free. Nothing you built is deleted because a payment failed.

Refunds are covered by our Refund Policy, which forms part of these terms. Prices are stated in US dollars and exclude any taxes your jurisdiction applies, which the payment partner will show at checkout.

You agree that you will not use the service to:

• Send messages, or add people to groups, without the prior consent our Do Not Contact Policy describes. That policy forms part of these terms.
• Send bulk unsolicited messages of any kind, or messages that are deceptive, harassing, threatening, defamatory, or unlawful where you or the recipient are.
• Buy, scrape, rent or harvest phone numbers, or use the service to check numbers for the purpose of building a list of people who never asked to hear from you.
• Impersonate any person or organisation, or hide who is behind a message.
• Distribute malware, phishing content, or material that infringes someone else’s rights.
• Circumvent, disable or probe the rate limits, plan limits, sandbox, permission model or any other control in the service.
• Resell or sublicense access to the service without a written agreement with us.
• Use the service in a way that breaks any law that applies to you, including telecom, consumer protection and data protection law.

The service is built so that careful use is the default. Sends are paced, automations are bounded, and consent is a product rule rather than a suggestion. Those controls exist to protect the people you write to and the number you write from, and you agree not to work around them.

The number you link remains your number and your relationship with WhatsApp remains yours. Your use of WhatsApp through the service is subject to WhatsApp’s own terms of service and business messaging policies in addition to these terms, and you are responsible for keeping within them.

WhatsApp may, at its discretion, restrict or suspend a number it believes is being misused, whether or not any tool was involved. The service is designed to make that unlikely: it paces every send, refuses machine-cadence traffic, and checks numbers before writing to them. It cannot make it impossible, and we do not promise that it will never happen. If it does, we will help you understand what triggered it, but we cannot restore a number and we are not liable for the loss of one.

Everything that passes through your linked number, and everything you build in the console, is yours. We claim no ownership of it. You grant us only the licence needed to store it, process it and deliver it on your instructions, which is what running the service requires and nothing more.

We do not sell your data, use it for advertising, or use it to train models. Where an automation you configure sends content to a third party, such as a model provider or your own server, you chose that destination and its terms apply to what arrives there. Our Privacy Policy describes what we hold and for how long.

You are the data fiduciary or controller for the personal data of the people your number communicates with. You are responsible for having a lawful basis to process it, for giving any notice the law requires, and for answering their requests.

We work to keep the service available and we will tell you about planned maintenance in advance where we can. We do not promise uninterrupted service. WhatsApp itself changes without notice and some of those changes can interrupt the link to a number until we adapt; we adapt as quickly as we are able.

We may add, change or remove features. If we remove something that materially affects a paid plan, we will give at least thirty days’ notice.

You may close your account at any time from the console. Closing it unlinks your numbers, deletes your automations and stored history, and ends any subscription at the close of the current period.

We may suspend or close an account that breaches these terms, the Do Not Contact Policy, or the law, or that puts other customers or the service at risk. For anything short of serious or repeated breach we will tell you what needs to change and give you a reasonable chance to change it first. Where a breach is serious we may act immediately and tell you afterwards.

The service, its software, its documentation and its branding belong to Safe AI Global Private Limited or its licensors. These terms give you a limited, revocable, non-exclusive right to use the service as described. Open-source components remain under their own licences.

The service is provided as it is and as it is available. To the fullest extent the law allows, we exclude all implied warranties, including that the service will be uninterrupted, error free, or fit for a particular purpose.

To the fullest extent the law allows, Safe AI Global Private Limited is not liable for indirect or consequential loss, loss of profit, loss of business, or the restriction or loss of a WhatsApp number, and our total liability to you for any claim arising from the service in any twelve-month period is limited to the amount you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

You agree to indemnify us against claims by third parties arising from your content, your use of the service in breach of these terms, or your breach of a law that applies to you.

These terms are governed by the laws of India. The courts at the place of our registered office have exclusive jurisdiction, without prejudice to any consumer rights you have where you live that cannot be excluded. Before either of us goes to court, we agree to write to the other and try to resolve the matter within thirty days.

We publish changes on this page with a new effective date and, where a change is material, email the address on your account at least fourteen days before it takes effect. Continuing to use the service after that date means you accept the change. If you do not, close your account before it takes effect and we will refund any unused part of a paid period.

Write to tech@safeai.global for anything about these terms. We answer within five working days.